Effective Date: August 15, 2026
Last Updated: August 15, 2026

TULVE Inc. (“TULVE,” “we,” “us,” or “our”) respects the privacy of our guests, customers, website visitors, and others who interact with our business. This Privacy Policy describes the types of information we may collect, how we use and protect that information, circumstances in which information may be disclosed, and the choices available to you regarding your information.

This Privacy Policy applies to information collected through TULVE’s website, reservation and rental processes, telephone and text communications, email communications, payment and insurance processes, and other interactions with TULVE.

By using our website or providing information to TULVE, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

TULVE may collect personal information that is reasonably necessary to provide vehicle rental, reservation, customer support, payment, insurance verification, and related services.

Depending upon your interaction with TULVE, this information may include:

Contact Information

• Name
• Mailing or billing address
• Email address
• Telephone or mobile number

Driver and Rental Information

• Driver’s license number
• Driver’s license issuing jurisdiction
• Driver’s license expiration date
• Date of birth or other information necessary to confirm rental eligibility
• Authorized driver information
• Reservation and rental dates
• Vehicle information
• Pickup and return information
• Rental history
• Information necessary to prepare or administer rental agreements

Payment and Transaction Information

We may collect information necessary to process reservations, deposits, rental charges, additional charges, refunds, or other transactions.

Payment transactions may be processed through third-party payment processors. TULVE may not directly receive or store all payment card information submitted through those processors. Payment information provided to a payment processor is also subject to that provider’s applicable privacy and security practices.

Insurance Information

TULVE may collect or facilitate the collection of information necessary to verify insurance coverage, determine rental eligibility, obtain rental-related coverage, or administer a rental.

This may include:

• Insurance carrier information
• Policy information
• Coverage information
• Driver information
• Vehicle information
• Documentation or information submitted through an insurance verification provider or insurance-related service

Insurance information may be submitted to or processed by third-party insurance, verification, or coverage providers when necessary to evaluate or provide coverage associated with a rental.

Communications

We may retain information contained in communications between you and TULVE, including:

• Telephone communications
• SMS or text messages
• Emails
• Website inquiries
• Reservation inquiries
• Customer service communications
• Questions concerning vehicle operation, billing, payments, reservations, or rental support

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate location derived from technical information
• Website interaction and usage information
• Cookies and similar technologies

We may use analytics and other technology providers to help us understand website performance, improve the customer experience, and maintain the security and functionality of our website.

2. How We Use Information

TULVE may use personal information to:

• Create and manage reservations
• Prepare and administer rental agreements
• Verify identity and rental eligibility
• Verify driver’s license and driver information
• Verify or obtain required insurance coverage
• Process payments, deposits, refunds, and other transactions
• Communicate regarding reservations and rentals
• Provide vehicle information and rental support
• Respond to customer questions and requests
• Provide billing and payment support
• Coordinate vehicle pickup, delivery, and return
• Protect TULVE vehicles, customers, employees, contractors, and property
• Investigate accidents, damage, loss, theft, claims, disputes, or violations of rental agreements
• Maintain business and transaction records
• Prevent fraud and unauthorized transactions
• Comply with legal, regulatory, tax, insurance, and contractual requirements
• Maintain and improve our website, services, and customer experience
• Protect the security and integrity of our systems and business operations

We seek to collect and use personal information only as reasonably necessary for legitimate business purposes and the services we provide.

3. Data Sharing and Disclosure

TULVE does not sell customer personal information.

Customer data is not shared with third parties for their promotional or marketing purposes.

TULVE may disclose limited personal information to service providers or other parties when reasonably necessary to operate our business, provide requested services, administer a rental, process a transaction, verify insurance coverage, protect our property or legal rights, or comply with applicable law.

These parties may include, as appropriate:

• Payment processors
• Insurance providers
• Insurance verification services
• Reservation or rental-management providers
• Technology and website service providers
• Customer support and communications providers
• Accounting, tax, legal, and professional advisors
• Vehicle service, repair, claims, or damage-related providers when necessary
• Government, regulatory, judicial, or law-enforcement authorities when required or permitted by law

We expect service providers handling personal information on our behalf to use the information for the purposes for which it was provided and in accordance with applicable requirements.

Mobile Information and SMS Consent

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in information and consent are never shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this Privacy Policy expressly excludes text messaging originator opt-in data and consent.

Nothing elsewhere in this Privacy Policy concerning service providers, business operations, disclosures, or information sharing should be interpreted as permitting TULVE to share or transfer SMS opt-in data or messaging consent.

4. SMS and Mobile Communications

TULVE may use SMS/text messaging to communicate with customers and prospective customers who have provided their mobile number and appropriate consent or who initiate a text conversation with TULVE.

The TULVE messaging program is primarily intended for general conversational and customer-service communications, which may include:

• Answering customer questions
• Responding to reservation inquiries
• Providing reservation or rental-related information
• Providing vehicle information or operational assistance
• Coordinating pickup, delivery, or return
• Providing customer support
• Responding to billing or payment questions
• Communicating information reasonably related to a customer’s inquiry, reservation, or rental

Consent to receive SMS messages is not a condition of purchasing or renting goods or services from TULVE.

Message frequency will vary based on your communications with TULVE and your reservation or service needs. Message and data rates may apply.

TULVE does not sell, rent, share, or transfer mobile opt-in information or SMS consent to third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Technologies

TULVE’s website may use cookies, analytics technologies, and similar tools to operate the website, understand website usage, improve performance, evaluate marketing effectiveness, and enhance the customer experience.

These technologies may collect information about your browser, device, website activity, and interactions with our website.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the website.

6. Vehicle and Rental-Related Technology

Certain TULVE vehicles may contain manufacturer-installed or aftermarket technologies associated with vehicle operation, security, safety, location, diagnostics, or asset protection.

Depending upon the vehicle and rental, these technologies may collect or make available information such as:

• Vehicle location
• Mileage
• Vehicle status
• Diagnostic information
• Driving or vehicle events
• Security-related information

TULVE may use available vehicle information for legitimate rental and business purposes, including vehicle recovery, asset protection, maintenance, safety, investigation of accidents or damage, enforcement of rental agreements, and resolution of claims or disputes.

TULVE does not sell vehicle-location information for third-party marketing purposes.

Additional disclosures concerning vehicle technology, GPS, telematics, or monitoring may also be contained in the applicable rental agreement.

7. Data Security

TULVE uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Where appropriate, TULVE uses established third-party providers for functions such as payment processing, insurance verification, reservation management, communications, and other business services.

No method of electronic transmission or information storage can be guaranteed to be completely secure. Accordingly, TULVE cannot guarantee absolute security of information.

8. Data Retention

TULVE may retain personal information for as long as reasonably necessary to provide and document rental services, maintain transaction and business records, administer rental agreements, address accidents, damage, claims, disputes or chargebacks, meet accounting, tax, insurance and legal requirements, protect TULVE’s legal and contractual rights, prevent fraud or misuse, and comply with applicable laws and regulations.

When information is no longer reasonably necessary for these purposes, TULVE may delete, anonymize, or securely dispose of it in accordance with applicable requirements and business practices.

9. Your Privacy Choices and Rights

Depending on applicable law and the nature of your relationship with TULVE, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information.

Certain information may be retained where permitted or required by law, including information necessary to complete transactions, maintain business records, resolve claims or disputes, prevent fraud, protect legal rights, or comply with legal obligations.

To submit a privacy-related request, contact TULVE at [email protected]. We may need to verify your identity before fulfilling certain requests.

10. Children’s Privacy

TULVE’s vehicle rental services are not directed to children, and we do not knowingly seek to collect personal information directly from children through our website for the purpose of providing rental services.

11. Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties. TULVE is not responsible for the privacy practices, security, or content of third-party websites or services. When you provide information directly to a third-party provider, that provider’s privacy policy and terms may also apply.

12. Legal and Safety Disclosures

TULVE may disclose personal information when we reasonably believe disclosure is necessary or appropriate to comply with applicable law or legal process, cooperate with governmental authorities, investigate fraud, theft, accidents, damage or unlawful activity, enforce a rental agreement or other contract, establish or defend legal claims, or protect TULVE’s rights, property, vehicles, customers, employees, contractors, or operations.

Any such disclosure involving personal information does not authorize the sharing or transfer of mobile opt-in data or SMS messaging consent for marketing or promotional purposes.

13. Business Transfers

If TULVE is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, certain business records and personal information may be transferred as part of that transaction, subject to applicable law.

Mobile opt-in data and SMS consent may not be sold, transferred, or treated as consent for another business to send marketing or promotional messages.

14. Changes to This Privacy Policy

TULVE may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, legal requirements, or regulatory requirements.

When material changes are made, the revised policy will be posted on our website and the “Last Updated” date will be revised.

15. Contact TULVE

For questions regarding this Privacy Policy, TULVE’s privacy practices, or your personal information, please contact:

TULVE Inc.
Email: [email protected]
Website: TULVE.com